From Quote to Completion

Here’s what working with True Blue Fencing looks like, step by step, so you know what happens next and what to expect at each stage.

STEP 1: GET IN TOUCH

Start by calling 07 3073 2622 or submitting the Get Free Quote form on the website.

When you get in touch, include:

  • your name
  • your contact details (phone and/or email)
  • the address where the fencing work is needed
  • a short message outlining what you’re looking for (for example, fence type, approximate length, or any specific requirements)

Your information is kept secure and confidential, and is never shared or sold to third parties.

STEP 2: QUOTE BOOKING AND SITE VISIT

Once you reach out, we book a time that suits you and come out to take a proper look at the job. We check the key details that affect price and build, like:

  • where the fence line runs and what you want built
  • access to the site
  • any slope/levels or tricky spots
  • whether there’s an old fence to remove

We turn up on time for the quote visit and keep things straightforward, so you know exactly what happens next. After the visit: we send your quote by email, usually within 1 to 2 business days.

STEP 3: CHOOSING THE RIGHT FENCE

We help you choose the best option for your purpose and budget, including:

  • Timber fencing: customisable, can be painted/treated/varnished, and palings can be cut for the look you want
  • Colorbond fencing: durable steel panels, a range of colours, matching gates available, suits homes and commercial properties
  • Designer fencing: custom combinations and finishes, including stronger security options and gate automation where needed

STEP 4: CONFIRMING THE JOB AND BOOKING AN INSTALL DATE

Once you’re happy with the quote, you give us the go-ahead and we lock your job into the schedule.
What happens next:

  • Approval: you accept the quote by replying to the email (written approval)
  • Deposit: a 20% deposit is paid to secure materials and confirm the booking
  • Booking: we confirm your install date and any access details we need
  • Timing: most installs are booked in around 2 to 6 weeks, depending on workload and materials

STEP 5: PRE-INSTALL PREP

Before install day, we make sure everything is ready so the job runs smoothly:

  • We confirm site access (gate access, parking, pets, and anything we need to know before we arrive)
  • We confirm the final fence details so what we build matches the agreed quote
  • We plan the job using safe work methods on site

If there’s an existing fence in the way, we can remove it and dispose of the materials before the new fence goes in. This is included where applicable and clearly shown on the quote if required.

STEP 6: INSTALLATION DAY

On installation day, our licensed and fully insured tradespeople complete the work.
What you can expect:

  • we arrive as scheduled
  • the fence is installed to match the agreed design and scope
  • the site is kept safe while work is underway

Do you need to be home? Usually no, as long as we can access the work area.
If you have pets, locked gates, or special access instructions, we confirm that with you before the day.

STEP 7: CLEAN-UP AND HANDOVER

Once the fence is installed, we clean up properly and leave your place neat and tidy.

You’ll also receive your written warranty paperwork:

  • Workmanship warranty: 12 months
  • Product warranty: materials are covered under the relevant manufacturer terms for the products used on your job

What happens after completion

Once the job is complete, you’re not left on your own. We stand behind our workmanship and want you to feel confident that your fence has been finished properly. If something looks off, does not seem quite right, or you have a concern after the installation, simply get in touch with us and we’ll arrange to come back within 48 hours to inspect it.

This gives you extra peace of mind knowing that the job does not end the moment we pack up our tools. Whether it is a small adjustment, a question about the finish, or something that needs a closer look, our team will take it seriously and handle it properly.

What that usually looks like:

  1. You contact us with a quick description of the issue. Photos are helpful if you have them, as they allow us to understand what you are seeing before we arrive.
  2. We book a suitable time to come out and inspect the fence in person.
  3. If it is something we can fix on the spot, we do it then and there.
  4. If anything else is needed, we explain the next step clearly, let you know what to expect, and keep you updated until it is resolved.

Our goal is simple: you should be happy with the finished fence, the way it looks, and the way the whole process was handled.

color bond fence with matching gate